Recently, an after-sales service incident involving Wumu Furniture in Tianjin has caused widespread concern. During the interview, the reporter learned that this incident has been solved by Wumu Furniture, and Wumu Furniture Company also stated that through consultations with Tianjin dealers, the related after-sales services of Wumu Furniture in Tianjin market will be attributed to Wumu Furniture Factory directly manages and services. The purpose of this is to better solve problems for consumers, ensure that consumers' opinions and suggestions are heard in the first time, and provide better after-sales service guarantee for consumers. While doing conscience and quality, Wumu Furniture's initiative has also been affirmed by many consumers, dispelling their previous concerns and fully reflecting the strength and credibility of Wumu Furniture.
In January of this year, Ms. Dai purchased a Beijing Wumu furniture white sliding door wardrobe at Tianjin Jinhai Mahedong Store. A few months later, Ms. Dai found that the sliding door of the closet had failed and it was difficult to pull it open. So she went to Wumu Furniture in Tianjin Jinhaima Furniture City to seek a solution, but the dealer had already withdrawn. So Ms. Dai called the Wumu Furniture Headquarters and went to another physical store in Wanglanzhuang, Xiqing District, Tianjin, and went to the Wumu Furniture Dealer for repairs. The problem has been solved, but the entire maintenance has been delayed for too long. Miss Dai is somewhat dissatisfied. According to the reporter's understanding, according to the previous regulations of Wumu Furniture Enterprise: only Wumu Furniture in Beijing is a self-operated store. Other dealers and agents are getting goods from Beijing. The after-sales service of consumers is also managed by the dealers. The reporter contacted Ms. Wang, the dealer of Wumu Furniture Tianjin Wanglanzhuang Store, and learned that the dealers in Tianjin did independently undertake the after-sales service of Wumu Furniture. After receiving the repairs, they repeatedly contacted the consumers by telephone, but the other party’s The telephone has not been answered. Therefore, some delays have been caused in the handling of this problem, which has caused inconvenience to consumers. Wumu Furniture also expressed deep apologies to consumers.
It is reported that Wumu Furniture Corporation has banned Tianjin dealership qualifications. All stores in Tianjin are now Wumu Direct. The rate of repair of Wumu furniture in the market is not much, and the failure of the wardrobe door is also rare. After the service problem of Ms. Dai, she was highly valued by Wumu Furniture Company. They summarized the problems in the previous product quality and service guarantee system, and started to improve and improve the after-sales service in the first time. Through the agreement with the Tianjin dealers, Wumu Furniture made a decision: in the future, the related after-sales services of Wumu Furniture in the Tianjin market will be attributed to the unified management of Wumu Furniture Factory, and at the same time, it will learn more and listen to the valuable opinions of consumers. In the future, we will continue to improve the quality of our services so that consumers can not only buy good furniture with assured quality, but also make them comfortable and satisfied in the process of using furniture, and truly "do the service wholeheartedly, and do the quality seriously."
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