8, the reporter received a public Nanchang Mr. Xiong complained that, in mid-April, he booked a set of furniture in Nanchang City, Jinggangshan Avenue, a furniture mall a commitment before the start of delivery can not return, but he wanted to return, but not the other Willing to handle. The reporter then went to understand that, after coordination, the store promised to return the money to Mr. Xiong before the 14th.
Mr. Xiong told reporters that on April 15, his sister booked a set of furniture, including bed cabinets, bed frames, etc., at the “Fumanyuan†store in Jingchengshan Avenue, a furniture city, for a total of 11,200 yuan. "When my sister paid the money, the other party promised that if they could not see the intention, they could exchange or return the goods for free before delivery. Just because the other party promised, my sister paid the money once and for all." Mr. Xiong told reporters. Since he was on a business trip at the beginning, he later saw the furniture that his sister had booked. He felt uncomfortable and asked for a return. "Because the furniture was not delivered, I submitted the return request, but I was rejected by the store. On the afternoon of the 6th, I negotiated with the merchant, and the other party still refused to return the goods." Mr. Xiong said.
On the morning of the 8th, the reporter accompanied Mr. Xiong to the furniture city. On the order form held by Mr. Xiong, the reporter saw that the words “have not changed before the delivery, the consumer has changed due to preferences, etc., and there is no need to bear any expenses when returning the goodsâ€.
Subsequently, the reporter found the customer service staff of the Furniture City. Customer service officer Miss Chen told reporters that Mr. Xiong had encountered the matter before, and the furniture city also communicated with it. The dealers of the "Fumanyuan" store changed at the end of April, and the return must be confirmed by the dealer. "The payment has already been transferred to the dealer's account. It takes a certain amount of time to get a refund." Miss Chen said, let me say The refund also needs to be signed by the leader and cannot be returned now.
Coordinated by the reporter, the Furniture City Customer Service Center promised to refund Mr. Xiong, but deducted the 20 yuan handling fee from the bank card. Finally, the staff handled the return statement for Mr. Xiong, and stated that the return payment was first received on June 12, and arrived at the latest on the 14th. In this regard, Mr. Xiong said that he was relieved.
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