Packaging - The appearance of your products is where you can truly make your store stand out and keep your customers in mind. To provide good customer service, you need to complete multiple steps. The key to success is to increase the level of service your shop provides at each step.
Many businesses have to work hard for some time before they can really package the things you buy beautifully. Maybe in the local supermarket, people in the checkout have some brains to make sure that they can avoid putting the bread on the bottom of the bag and putting the potatoes on top, or in the department store, what you buy Things are packed like gifts. As the pressure to cut costs continues to increase, the level of service is almost always reduced to a minimum for many companies. Packaging is considered an annoying thing, not a good opportunity to provide excellent customer service.
There is also a tendency to make packaging more conducive to protecting the environment. Because of this, it is a good idea to use materials that can be recycled, or to provide customers with reusable packaging whenever possible. A very good example of this is the reusable envelopes that were introduced in recent years. You may have received phone bills sent in such envelopes. The envelopes are reusable. You can enclose the phone in an envelope and send it back to the telephone company. For those who send out many letters, this is not just a way to save money (you don't need to put a return envelope in the letter), but it is also an environmental statement that motivates people to pay faster. Clearing money.
I suggest that you check your packing procedures and pay attention to the following key points:
1 î€ Do you use the best materials possible for your packaging?
2 Have you trained your staff to pack goods quickly and well?
3 Can you wrap your product in a package that will protect it from damage during the entire journey?
4 Is the packaging of the product able to protect the environment?
5 î€ Did you make the package so that customers could easily disassemble it?
Does 6-inch packaging have any effect on the business of the store?
7 Your customers are not satisfied with the packaging of goods?
8 is the packaging of goods is not conducive to the clerk - mean, is it easier to use it?
By examining the packaging process, you can find many areas for improvement. The end result is a higher level of customer satisfaction.
Author: Andrew Griffith Source: Economic Daily Press