Buying furniture today is also a headache. If you buy furniture, you can't wait for delivery. After the furniture is delivered to the home, the installation workers are rushed to assemble and leave many hidden dangers. It is difficult to get timely after the furniture is out of use. To solve this problem, many citizens will carefully select some satisfactory furniture when decorating new houses or old houses. However, a little carelessness will bring infinite troubles due to the after-sales problems of furniture. Xiaobian interview found that in the three links of furniture delivery, installation, use, furniture purchase is easy, after sales has become a problem.
 Furniture purchase is easy to sell after ugly expert advice |
Delivery link: delivery is not on time and the cycle is long
Many people have encountered the problem of untimely delivery after purchasing furniture. When the reporter visited the market, it was found that in order to avoid the backlog of goods, the dealers often purchase the goods first, that is, they first receive the orders from the consumers and then place orders with the manufacturers. Moreover, in order to obtain a larger discount, some dealers like to accumulate orders, and after placing a certain number of orders, they place orders with the manufacturers, which affects the delivery time to a certain extent.
Installation link: rush to install hidden dangers
It is understood that the installation workers usually start the installation work as soon as they enter the door. There are consumer high-speed reporters who can't twist their cabinets. Industry insiders told reporters that in many cases, this does not blame the workers. Some dealers will give the installation workers an extra task. In order to catch up with the workers, there will be a mentality of rushing to work, leaving hidden dangers to the use of furniture.
Use link: It is difficult to defend the rights
According to the reporter's visit at the home store, in addition to a few dealers are more standardized, most dealers do not issue product descriptions to consumers when selling furniture to clarify the warranty responsibility, and do not take the initiative to introduce the after-sales service to consumers. Some dealers sell furniture and only open receipts without invoicing. The reporter also found that in order to attract consumers, some furniture dealers have promised to "lifelong maintenance", but it is often difficult to make a show.
Expert advice: protection of rights and interests
For the problem that the furniture after-sales delivery cycle is long and not timely, the experts suggest that after setting the decoration style and decoration effect, you can start to buy furniture, and even you can look at the furniture and then decorate the style. Buying furniture in advance leaves enough time to avoid delays in the renovation due to long delivery cycles.
At the same time, experts recommend that consumers go to the formal home store to buy brand reputable home brands. Mature brands are more scientific in the management of product distribution, and can basically guarantee on-time delivery and standard installation. After purchasing furniture, consumers can also take the initiative to contact the sales staff to urge them to deliver goods in time. In addition, when buying furniture, do not trust the dealer's verbal commitment, it is best to sign a formal contract, ask for an official invoice, and let the dealer write the promised matter into the contract, to avoid the quality problems of the right to no evidence.
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